Refund Policy

1. The short version

Try Fixo free for as long as you like — no card needed. If you buy a paid plan and it's not right for you, tell us within 7 days of your first payment and we'll refund it in full. After that, payments are non-refundable, but you can cancel anytime and keep access until the end of your billing period.

2. 7-day money-back guarantee

If this is your first paid subscription for your Fixo account and you are not satisfied, contact us within 7 days of the first payment and we will refund the full amount — no questions, no forms. This applies once per account and to the first payment only, not to renewals or upgrades.

3. Renewals and part-used periods

Subscription renewals are charged automatically at the start of each billing period and are non-refundable once processed.
If you cancel mid-period, your plan stays active until the end of the period you have paid for. We do not give pro-rata refunds for the unused part of a billing period.
To avoid an unwanted renewal, cancel before your next billing date — see the Cancellation Policy.

4. Upgrades and downgrades

When you upgrade mid-period, the price difference is adjusted (prorated) at the time of upgrade, so you never pay twice for the same days. Downgrades take effect from your next billing period; no refund is issued for the difference in the current period.

5. Duplicate or failed payments

If you are charged twice for the same period, or money is deducted but your plan is not activated, we will refund the extra or failed charge in full. Contact us with the payment reference and we will resolve it on priority.

6. Service issues

If a prolonged outage on our side prevents you from using paid features for a significant part of your billing period, contact us — we will make it right with a refund or credit at our discretion, depending on the impact.

7. How refunds are paid

Approved refunds are processed through Razorpay to your original payment method within 5–7 business days of approval. Depending on your bank, it may take a few additional days to reflect in your account. GST charged on a refunded amount is refunded along with it.

8. How to request a refund

WhatsApp us at +91 99782 29977, or
Email support@getfixo.app with your registered WhatsApp number and the payment reference.

We reply to refund requests within 2 business days.

9. Changes

We may update this policy from time to time; the “Last updated” date above reflects the latest version. The policy in force at the time of your payment applies to that payment.