1. Who we are
Fixo (“Fixo”, “we”, “us”) is a WhatsApp-based task management service operated by Sassy Infotech Private Limited, 1st Floor, 101, Meridian Tower-2, Udhana Main Road, Surat, Gujarat, India — 395002 (“Sassy Infotech”). This policy explains what data we collect when you use Fixo through WhatsApp or the web dashboard at getfixo.app, why we collect it, and the choices you have.
2. Information we collect
- Account information — your name, WhatsApp phone number, business name and business type, provided during onboarding.
- Team information — the names and WhatsApp numbers of team members, co-owners and managers you add to your account.
- Task content — the text of tasks you create, deadlines, assignments, status updates, acknowledgements, extension requests and related messages you exchange with Fixo.
- Voice notes — if you send a voice note, it is transcribed so it can be turned into a task. The transcription is stored as part of the task.
- Payment information — when you subscribe to a paid plan, payment is processed by Razorpay. We receive your subscription status, plan and invoice details; we never see or store your card, UPI or bank credentials.
- Usage information — plan usage such as your monthly task count, and technical logs needed to run and secure the service.
3. How we use your information
- To provide the service — creating, assigning and tracking tasks, sending reminders, escalations, digests and notifications on WhatsApp.
- To operate the web dashboard, including reports and team management.
- To process subscriptions, generate GST invoices and manage your plan.
- To provide customer support when you contact us.
- To improve reliability, prevent abuse and comply with legal obligations.
We do not sell your data, and we do not use your task content for advertising.
4. Who we share data with
Fixo runs on trusted service providers, each receiving only what is needed to do its job:
- Meta (WhatsApp Business Platform) — delivers messages between you, your team and Fixo. Your use of WhatsApp is also governed by WhatsApp's own terms and privacy policy.
- AI providers (OpenAI and Anthropic) — process message text and transcribe voice notes so tasks can be understood and created. Content is processed to provide the service, not to train their public models per their API terms.
- Razorpay — processes subscription payments securely.
- Cloud infrastructure providers — host our servers and database.
We may disclose information if required by law or to protect the rights, safety or property of our users or the public.
5. Data retention
Your tasks and activity history are retained while your account is active so that your records, reports and activity log keep working. If you close your account, you may ask us to delete your business data by writing to support@getfixo.app; we will delete it within a reasonable period, except where we must retain records (for example, invoices) to meet legal obligations.
6. Security
Data is transmitted over encrypted connections and stored in access-controlled databases. Access to production systems is limited to authorised personnel. No method of transmission or storage is 100% secure, but we work to protect your information using industry-standard practices.
7. Your rights
- Access or correct your account information — from WhatsApp settings, the dashboard, or by contacting us.
- Request a copy of your business data.
- Request deletion of your account and data.
- Withdraw from the service at any time — see our Cancellation Policy.
8. Team members
If you were added to Fixo as a team member by your employer or business owner, Fixo processes your number and task activity on that business's behalf to deliver tasks to you. Questions about that business's use of your data should be directed to the business owner; you can also contact us directly.
9. Children
Fixo is a business tool and is not directed at children under 18. We do not knowingly collect data from children.
10. Changes to this policy
We may update this policy from time to time. The “Last updated” date above reflects the latest version, and material changes will be communicated through WhatsApp or the dashboard.
11. Contact us
Sassy Infotech Private Limited
1st Floor, 101, Meridian Tower-2, Udhana Main Road, Surat, Gujarat, India — 395002
Email: support@getfixo.app · WhatsApp: +91 99782 29977